Datenschutzerklärung

Privacy Policy

This Privacy Policy describes how Zentorno Watch (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from info@zentornowatch.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and security questions.

  • Shopping information including the items you view, put in your cart, or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers such as:

  • Companies who support our Site and Services, such as Shopify.

  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.

  • Advertising and analytics partners who help us understand user interactions and provide personalized advertising.

How We Use Your Personal Information

  • Providing Products and Services – to process your payments, fulfill your orders, create and manage your account, arrange shipping, facilitate returns, and provide customer support.

  • Marketing and Advertising – to send promotional communications by email, text, or mail, and to show you tailored advertisements for products or services.

  • Security and Fraud Prevention – to detect, investigate, and prevent fraudulent or illegal activity.

  • Communicating with You – to respond to your requests, inquiries, and provide customer support.

Cookies

Like many websites, we use Cookies on our Site. For details about Shopify cookies, see https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and third parties who perform services on our behalf (e.g., Shopify, payment processors, fulfillment partners, customer support).

  • Business and marketing partners.

  • Affiliates or subsidiaries.

  • Legal authorities where required by law.

We do not sell or use sensitive personal information to infer characteristics about you.

User Generated Content

If you choose to post reviews or other user-generated content, such information will be public and may be read, collected, or used by others.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their content, policies, or security practices.

Children’s Data

The Services are not directed at children. We do not knowingly collect personal information from individuals under 16 years of age.

Security and Retention

We take reasonable steps to protect your information but cannot guarantee 100% security. We retain information as long as necessary to provide services, comply with obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request deletion or correction.

  • Request portability of your data.

  • Withdraw consent to processing.

  • Restrict or object to processing.

You may exercise your rights by contacting us.

Complaints

If you have any complaints about how we handle your personal information, please contact us. You may also have the right to complain to your local data protection authority.

International Users

Your information may be transferred and processed outside of your country, including in the United States and the European Union.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: info@zentornowatch.com
Address: Avenida de Burgos 12B, Madrid, M, 28036, ES
Phone number: +34919932760